We will never sell or rent your email address or any other information without your permission. SAMARA & CO is clearly on your side, especially when it comes to protecting your personal information. Of course, since the business world is eminently relational, we need to transmit certain information in order to be able to do business with you. We need to know certain information and share it, for example with Canada Post, if we are to deliver our products to you. However, if we ask you for certain personal information, we are able to tell you exactly why and for what purpose we are collecting it.

The following privacy policy has been put in place by SAMARA & CO to explain to you how we protect your information. If you have any questions or comments, you can contact one of our advisors at customer service.

What type of information is collected by SAMARA & CO?

SAMARA & CO collects two types of information: personal information and public information. The type of information we collect depends on the nature of your relationship with us.

Personal information

Personal information is that which allows us to identify you as an individual. We may collect this personal information:

 

  • Your contact details - ex: name, postal address, telephone, email address
  • Your preferences - ex: your wish list, the language of use of the site, your agreement for promotional or marketing events (if applicable)
  • Your transactional information - ex: products purchased, method of payment, amount paid, credit card or debit card number (if applicable)

 

Public information

Public information does not identify you as an individual. For example :

  • We collect certain data about your visiting habits or the type of browser you use. In any case, this data does not allow us to identify you personally;
  • We may also collect and aggregate statistical information that enables us to better manage our website. For example, the number of visitors, the time spent on certain pages or the most popular sections allow us to better address our website to your needs.

 

How is your personal information used?

SAMARA & CO may use certain personal information for different useful purposes, for example:

 

  • Fulfill our duties directly related to your requests for products, services or information;
  • Assist you through our customer service to answer your questions, comments or other needs;
  • Conduct certain surveys in order to improve our services;
  • Measure and improve the effectiveness of our website and our marketing tools;
  • Detect and fight errors and fraud;
  • Track and analyze your purchasing preferences and other needs that lead you to visit our website;
  • Refine our content available online or our in-store offers to better meet your needs;
  • Advertise the marketing of our products and services;
  • Provide information on our special events, promotions or surveys;
  • If you ask us, to offer and promote certain products and services;
  • For any other reason explained in this privacy policy.

 

Does SAMARA & CO share your information?

SAMARA & CO does not sell or rent the personal information of its customers to third parties. However, in the normal course of our business, we may share some of your personal information with our corporate family and third parties who work for us or as permitted or required by law.

 

Service providers

SAMARA & CO may employ third parties to manage one or more aspect of its business operations, including the processing of personal information. When we use an outside company, we enter into contracts or use other appropriate means to ensure that your personal information is used in accordance with this privacy policy.

For example, we may share personal information with third parties who will perform services on our behalf: online order processing, non-cash payment processing, marketing communications, product maintenance, conducting surveys, verifying and validating information you provide to us. have provided, delivered products and provided customer support services.

SAMARA & CO has taken steps to prevent the fraudulent use of your information on its websites. SAMARA & CO has adopted industry standard authentication procedures to protect you when shopping online at its websites. This includes, but is not limited to, communicating with financial institutions or credit reporting agencies to verify the authenticity of your credit card and validate your credit card billing data.

Your consent

SAMARA & CO will only collect, use and share your information with your consent or if required by law. When you choose to share certain information, you agree that we will use it to the extent that we specify in this privacy policy.

Explicit consent

At times, we will ask you explicitly for your consent, for example by clicking on a box, or confirming with a click. This explicit agreement allows us, as the case may be, to send you a newsletter, to proceed with your order, to ensure that you have read our Terms of Use or our Privacy Policy.

Implied consent

At other times, we obtain your implied consent when we can reasonably conclude that your actions allow us to perform certain tasks. Usually, this implied agreement appears when it is obvious that we need to share information (for example, with our delivery service, disclosing to them the nature of the product delivered and the postal address).

Withdraw your consent

You can contact us at any time to ask us to change your settings for using personal information. We will accede to your request to the extent that the law allows it or to the extent that our contractual obligations allow it.

If you have chosen to subscribe to one of our newsletters, we will always provide you with the opportunity to unsubscribe. Each newsletter contains a link allowing you to unsubscribe.

Aggregate information on usage pattern

We record the browsing habits of all our visitors. This information includes the IP address, the type of browser used, the Internet service provider (ISP), the entry and exit pages, the type of platform, the date of the visit, your connection speed and the number clicks.

We use this information in an aggregated form which allows us to evaluate it in the form of general statistics and reports specific to SAMARA & CO. We use this information to constantly improve your experience on our website.

Use of cookies

A cookie is a small text file stored on a user's hard drive. Depending on the configuration of your browser, when you use our site, we use cookies. However, cookies are not required to shop on our site.. We use cookies to statistically analyze the use of our website. This can include the tracing of various information such as: the date and time of the visit, the pages viewed and the addresses of references.

You can configure your browser to refuse or accept these cookies. Consult the Help file of your browser for more information and to know how to remove these cookies.

Information for online ordering and security

When you place an order online, we only ask for the information needed to invoice and complete your order. We will then need to share certain information with our delivery companies and credit card companies. However, we only provide the information necessary for their own operations. We may also use the information to contact you regarding your order.

The security of our website

We use appropriate security measures to protect your personal information against loss, theft, fraud or other unauthorized access. All personal information that you provide to SAMARA & CO is kept on a secure server. We use one of the most advanced technologies to secure our systems, the SSL (Secure Sockets Layer) protocol is used to encrypt and encode the information you send us during the ordering process. Encryption protects information such as credit card number, billing and shipping address. The protocol will then scramble this information before sending it to us. This information is only decoded when it reaches us and we take all reasonable precautions to ensure the security of your information on our servers.

 

Update member information

Member information provided to SAMARA & CO may be updated by visiting our website www.samara-co.com, or by contacting our customer service.

Newsletter subscription

Newsletters are sent to all people and companies that have a commercial relationship with SAMARA & CO. By commercial link, we mean all persons or companies having carried out a transaction on the website of samara-co.com. By accepting the conditions of transactions on the samara-co.com website, people and companies have tacitly consented to receive the SAMARA & CO newsletter. If you do not wish to receive these newsletters, click on "unsubscribe" at the bottom of the email and follow the unsubscribe instructions.

Our database will never be sold, rented, loaned or given away. For users who want to update their information, or unsubscribe, you can contact info@samara-co.com.

We collect information in aggregate form to verify the open rate of emails, page views and sales generated by the newsletter. Aggregated information does not allow us to personally identify an individual. 

Unsubscribe

If you wish to unsubscribe from our database, or if you no longer wish to receive our newsletters, contact info@samara-co.com.

Fraud prevention

SAMARA & CO operators reserve the right to cooperate with local, national or international authorities in order to prevent fraudulent operations. This cooperation may, in certain cases, involve the sharing of certain personal information. If such an investigation requires this sharing of information, we may be compelled by law to cooperate. We also reserve the right to communicate with the authorities if such fraudulent transactions occur against us.

Connections

SAMARA & CO's pages may contain certain links to other sites or to advertisements. This privacy policy applies to information collected on our sites. We are not responsible for the behavior of other websites or third parties.

 

Access to information

At your request, we can provide you with a summary explaining how we use your information and we will explain to you what we use it for.

This page will be updated if we change our privacy policy.

Change to the Privacy Policy

SAMARA & CO may update this policy. We will notify you if a change takes place by putting a banner on the home page for a week after the change. You can also check for the latest update by visiting the Privacy tab. We also keep a history of all changes that will follow the policy published on December 10, 2019. All of these changes are naturally intended to comply with provincial and federal policies.